寻求解决问题或投诉的学生, 或与…相关的问题, an action or inaction of a college employee should use the following procedures. These procedures are established to resolve the matter fairly and in a timely manner. 因此, whenever possible, consultation with those individuals directly involved is encouraged. Academic and transfer advisors are available to help students navigate college policy.

A. 关于学业评估的投诉

1. The authority to assign grades for academic work is exclusive to the course instructor. 因此, should a student believe that an assigned grade or evaluation rating is capricious or unfair, the student should discuss the matter with the instructor immediately.
2. If the student believes that the concern has not been addressed adequately by the instructor, only then should the student seek the assistance of the assistant dean/ director/supervisor in an attempt to resolve this matter.
3. If after five business days from initial contact of the assistant dean/director/supervisor the student believes that the concern has not been addressed adequately, only then should the student seek the assistance of the school/division dean.
4. A response to the student’s written complaint will be prepared by the dean within five business days of receipt of a complaint. If the student believes that the dean’s response has not addressed the concern, only then should the student seek the assistance of the vice president for Learning. 应该以书面形式联系副总统. Correspondence with the vice president must include details of compliance with the process as outlined above.
   The written decision of the vice president or his/her designee(s) shall be final.
5. Adjustment to the process: No step here outlined may be ignored; however, in the event that a student has valid reasons for declining discussion with the instructor or chair, the student may write to the school/division dean detailing such reasons and requesting an exception to the process. 这是调整申诉程序的唯一方法 about an academic assessment.

B. Grievance About Faculty Members and Instructional Staff Interactions with a Student

1. 学生应该关注这些行为吗, 教员或教学人员的不作为或评论, the student should discuss the matter with the instructor or instructional 工作人员 immediately to try to resolve the matter.
2. If the student believes that the concern has not been addressed adequately by the faculty member or instructional staff, only then should the student seek the assistance of the 讲座/董事/监事 in an attempt to resolve this matter.
3. If after five business days from initial contact of the 讲座/董事/监事 the student believes that the concern has not been addressed adequately, only then should the student seek the assistance of the assistant dean. 在没有副院长的情况下, the student should skip this step and go directly to step four by providing a written complaint to the dean.
4. If after five business days from initial contact of the assistant dean the student believes that the concern has not been addressed adequately, the student may seek the assistance of the dean of the school by submitting a written complaint to the dean outlining what actions or inactions are the basis for the complaint.
5. A response to the student’s written complaint will be prepared by the dean within five business days of receipt of a complaint. If the student believes that the dean’s response has not addressed the concern, only then should the student seek the assistance of the vice president for learning. 应该以书面形式联系副总统. Correspondence with the vice president must include details of compliance with the process as outlined above.
6. The written decision of the vice president or his/her designee(s) shall be final.

Adjustment to the process: No step outlined here may be ignored except step three in the case that a department does not have an assistant dean; however, in the event that a student has valid reasons for declining discussion with the instructor, 工作人员, 讲座/董事/监事, 或者副院长, the student may write to the school dean detailing such reasons and requesting an exception to the process. 这是调整申诉程序的唯一方法.

C. 学生对大学工作人员与学生互动的不满

1. 学生应该关注这些行为吗, 非教学人员的不作为或评论, the student should discuss the matter with the 工作人员 immediately and try to resolve the matter.
2. If the student believes the concern has not been addressed adequately by the 工作人员, only then should the student seek the assistance of the department chair/ director/supervisor in an attempt to resolve this matter.
3. If after five business days from initial contact of the department chair/director/supervisor the student believes that the concern has not been addressed adequately, only then should the student seek the assistance of the school/division dean.
4. A response to the student’s written complaint will be prepared by the dean within five business days of receipt of a complaint. If the student believes that the dean’s response has not addressed the concern, only then should the student seek the assistance of the responsible vice president. 应该以书面形式联系副总统. Correspondence with the vice president must include details of compliance with the process as outlined above.
5. The written decision of the vice president or his/her designee(s) shall be final.
6. Adjustment to the process: No step here outlined may be ignored; however, in the event that a student has valid reasons for declining discussion with the 工作人员 or the chair/director/supervisor, the student may write to the school/division dean detailing such reasons and requesting an exception to the process. 这是调整申诉程序的唯一方法.

D. 歧视指控

Questions concerning requests for accommodations should be directed to Counseling, 咨询和保留服务. Any complaints concerning requests for accommodations or of discrimination shall be directed to the federal compliance officer.

*一旦学生完成上述程序, 他或她可以采取马里兰州消费者投诉程序. See the consumer information section on the Anne Arundel 社区 College website, http://www.协会的.edu/policies/协会的-consumer-info/ or contact the Maryland Higher Education Commission at 410-767-3301 or http://www.mhec.state.md.us.